| January 2004 | 
ITechLaw wants to know your thoughts. We want to hear from our readers about the issues you find important. ITechLaw is only valuable if we know what interests you. Let us know what to write about: wwyler@smrslaw.com. |
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Maintenance and Support Agreements: by William S. Wyler Maintenance and support are among the most important issues to consider in the purchase of technology products, after the product itself. Yet maintenance and support ("M&S") issues are often treated as an afterthought, if they are considered at all. In every acquisition of technology products, whether a simple PDA, web site or a complex system, M&S issues should never be ignored, even if it involves no more than the decision to buy a twelve month extended warranty for a PDA (for the most part, extended warranties may not be a good use of dollars). For a complex system, custom or semi-custom software or complex web sites, the issues are more complex and more crucial. For the entire article CLICK HERE |
Offering Maintenance and Support Services by William S. Wyler Why should a vendor of technology products or a consultant offer maintenance and support services? The answer is easy - it is both good business and good for business. M&S services demonstrate to clients that a consultant is a serious company, not a fly by night vendor, which could disappear tomorrow morning. As purchasers become more sophisticated, they are looking for M&S services as part of their initial acquisition. A company which does not have the capability to offer M&S services will be at a growing disadvantage. Serious customers will demand M&S services and failure to have those services will cause many clients to simply look elsewhere. For the entire article CLICK HERE |
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